GUEST: Bots that run automated tasks, with or without a visible user interface, have been around for a long time, but chatbots, or programs with a conversational user experience (UX), became the face of the bot movement as it took hold in 2016. These bots found a successful niche in customer service (knowledge base, FAQs, questions […]
GUEST: Bots that run automated tasks, with or without a visible user interface, have been around for a long time, but chatbots, or programs with a conversational user experience (UX), became the face of the bot movement as it took hold in 2016. These bots found a successful niche in customer service (knowledge base, FAQs, questions […]
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